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Md. Tawhid Hossain Molla

Customer Service Representative

taohidulislamtaaj60@gmail.com01732429315Sachibunia, Jalma, Batiaghata, Khulna, BangladeshNullNull

Professional Summary

Versatile and hardworking professional with practical experience in hospital patient care, radiology department support, hospitality and guest service, garment manufacturing, call center and customer service. Skilled in communication, teamwork, customer service, patient support, Microsoft Office, Google Workspace, internet services, digital tools and AI-based applications. Polite, responsible, adaptable, quick to learn and willing to work anywhere in Bangladesh.

Experience

Sewing Operator

Youngone CEPZ Bangladesh

2018 – 2019

Operated single-needle, overlock and other industrial sewing machines. Performed garment stitching and sewing according to production requirements. Followed garment specifications and production instructions. Worked according to assigned production targets. Performed basic machine cleaning and routine care. Reported minor machine-related issues when necessary.

Patient Care Assistant (PCA

Khulna City Medical College Hospital

2019 – 2022

Assisted patients with mobility, walking and moving between designated areas. Transported patients by wheelchair and stretcher. Assisted patients with food, water and routine support according to nursing instructions. Accompanied patients to X-ray, MRI, CT Scan and other diagnostic departments. Communicated politely with patients and listened to their needs and concerns. Informed nursing or hospital staff when necessary.

Radiology Department Attendant (MRI & CT Scan)

Khulna City Medical College Hospital

2022 – 2025

Guided and accompanied patients to MRI, CT Scan and diagnostic areas. Assisted patients according to radiology staff instructions. Helped patients follow MRI safety instructions. Assisted with patient positioning as directed by radiology staff. Assisted patients during MRI and CT examinations under authorized staff. Maintained orderly patient flow and assisted with scheduled examinations. Assisted with handling reports, films and patient documents. Used computer-based systems for routine Radiology Department work. Assisted emergency and critically ill patients promptly

Room Boy

The Grand Placid

2025 – 2026

Delivered food, beverages, luggage and requested items to guest rooms. Responded politely and promptly to guest requests. Assisted guests with luggage and room access. Took and delivered room-service orders. Supplied towels, drinking water, pillows and other room amenities. Arranged and prepared guest rooms. Handled guest concerns calmly and communicated with supervisors when necessary. Served both local and international guests using Bangla and basic English.

Call Center & Customer Service Representative

Various Organizations

- – -

Handled incoming and outgoing customer calls. Listened to customer questions, needs and complaints. Provided appropriate assistance and solutions to customers. Referred complex issues to the relevant department or supervisor. Maintained polite, patient and professional communication. Communicated primarily in Bangla and used basic English when required. Handled different types of customer service situations professionally.

Education

Bachelor Of Arts (BA)

Goverment Brajalal College, Khulna · Khulna, Bangladesh

GPA: - · -

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